Patient Grievance Toolkit

The Forum of End Stage Renal Disease (ESRD) Networks Kidney Patient Advisory Council (KPAC) made The Patient Grievance Process Toolkit to help patients as they work through the Grievance System. We feel that a toolkit designed BY patients and FOR patients will help explain the grievance system to meet patient needs. The Toolkit could be a useful tool for both patients AND facilities. While most facilities and all Networks have a Grievance Process, this is the first time that process has been explained through the patient’s eyes.